Frequently Asked Questions

Why buy from DJ-Kiwi?
- A professional web-based business
- Superior service & prompt communication

What after sales service can be expected?
- Your purchase will be sent same day as payment received.
- All our products are in stock in New Zealand so no waiting for items to be sent from overseas.
- NO Additional delivery charges for multiple items purchased on same invoice.
- If your purchase requires attention we will endeavour to assist as soon as we can.
- Contact us prior to placing feedback as we are here to help, and appreciate your business.

What's covered by a Warranty?
All warranty claims are handled by DJ-Kiwi, brand support service centres or our New Zealand suppliers. Please contact us .
DJ-Kiwi warrants the products to be free of defects in material and workmanship from the purchase date for the period stated. All our warranties are usually replacement or repair of the product. If the item is unable to be repaired or replaced, then another model of similar or better specifications may be substituted. In the event repair or replacement is not available, we will issue you with a full refund of the purchase price (shipping and handling are non-refundable). For more information please refer to our Disclaimer!

What payment option can you accept?
You can pay by Credit Card or directly with your Paypal account.

> Credit Card
Payment by Visa/MasterCard/White Label Credit Cards only is offered on all items, which makes it quick and easy to get you items on there way to you.

> Cash and Bank Cheques
Sorry we do not accept cash or cheques. Please do not send cash in the mail.

What Courier do you use?
We use at our discretion NZ Couriers, Courier Post, Castle Parcels, Post Haste, PBT and New Zealand Post . All items are well-wrapped, and insured. We want your order to arrive in the same condition it was sent out in! Your order will be sent in a courier satchel, wrapped, a box or smaller items may go by post if listing shows.
Packages can be signature required track 'n' trace courier for your protection. So if there will be no one home to sign during courier delivery times, please ensure alternate delivery address is submitted so you can sign for it if required.
Please supply a physical address where at all possible as this will help to keep costs down for you. Courier Post and NZ Post are the only couriers that deliver to PO boxes and as these companies are more expensive than our other courier companies we cannot always send purchases this way, if you are unsure ask a question prior to purchasing.

How long will the delivery of my purchase take?
If you pay by credit card before 4:00pm we will endeavor to send your parcel out that day also. Please let us know if you require your parcel urgently as overnight delivery is available by request, an additional charge for overnight delivery over and above the listed shipping prices, delivery time is not guaranteed.
Our couriers are usually overnight for main centres in the South Island, and 1-2 working day services to all main centres in the North Island, delivery time is not guaranteed. For rural deliveries, far out areas, and islands please allow an extra two or three days above the normal delivery time. Australia (3-10 days)

Automatic Emails
An automatic email will be sent the evening your order is dispatched. This email contains information on when the package was sent, what address it was sent to, what courier it was sent on and your tracking number. It also contains information on how you can contact the courier to track your package or to find out what time the driver will be in your area.

Can I pickup my order?
Sorry! we are an online business only, our warehouse does not currently have a showroom or collection facility available. We offer a prompt, and reliable service that are sure to meet your expectations.

Faulty Goods
DJ-Kiwi complies with the Consumer Guarantees Act and stands by all its requirements. If a product is faulty we will endeavor to rectify the situation as soon as possible.
1) Faulty product will be returned back to us at the customers cost with a complete written description of what is faulty on the supplied RMA (Return Merchandise Authority) form, which can requested by email from DJ-Kiwi. This helps us to identify what is wrong and process your return more efficiently and smoothly.
2) DJ-Kiwi reserves the right to repair or replace the goods within a reasonable length of time, in some case this may need to be extended if parts are unavailable. In the event that your product cannot be repaired or replaced we will offer a refund of the purchase price, excluding freight, and return shipping costs incured by the customer. Every effort will be made to comply with your requests where possible.
3) DJ-Kiwi reserves the right to inspect all claims of faulty product. If the product is found to be in correct working order, the customer will be contacted with our decision.
4) For more information about returns please refer to our Policies.

For further enquiries, please feel free to email us.